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 Thank you Collecta

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SyLoBe



Country/State : Spain
Age : 29
Joined : 2010-12-13
Posts : 2714

PostSubject: Thank you Collecta   Sun Dec 30, 2012 7:37 pm

Many of you already know I was very dissapointed with the quality of most of my Collectas (about painting and matherials). I wrote a polite letter to the company telling them the reasons I didn´t like the models and they answered me very fast telling me thank you because of my mail. And they sent me a surprise box! A big one I must say. See what was inside:


One of the models was the tobiano TWH. The mainproblem with this one was the paintjob (the markings looks unrealistic) and the matherial. The new one, the one without the lavel, has the same paintjob but the matherial is a bit harder, so that´s a big improvement :)

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The "grullo" Mustang mare was other of my problematic models. My old one can hardly stand because of her bended legs. I took advantage of the photo and claimed for a better dun paintjob. A new one was inside the box, she can perfectly stand, she´s made of the a-bit-harder matherial. But the paintjob continues being so unrealistic.

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The QH were very odd. They stand with their pasterns instead of with the hooves, specially the bay one. In addition, my sorrel one has a very bad painted mane. With the Mustang and the TWH there were a couple of QH, the bay and the sorrel. And I must say I´m very happy with them! Very good pose and good paintjob on manes:

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Anddd... One of the 1/12 arabians! The bright bay. Damn, he´s GORGEOUS! I only dislike his pear-shaped body. Anyway if you look at him with the propper angle that´s not a problem :) He´s full of details. Much more detailed than Breyers. He´s made of a sort of rubber, similar to the rubber used for making the little ones, and it seems to be (how do you say "not massive"?). Not as heavier as I thought.

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Here a size comparison pic with the Schleich Hannover stallion:

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In addition I got a big bag, very useful to do the shopping!

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widukind



Country/State : Germany
Age : 40
Joined : 2010-12-30
Posts : 23573

PostSubject: Re: Thank you Collecta   Sun Dec 30, 2012 7:41 pm

Congratulations Sylvia!! It is fine that you now are happy with the quality!! cheers cheers cheers cheers cheers

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SyLoBe



Country/State : Spain
Age : 29
Joined : 2010-12-13
Posts : 2714

PostSubject: Re: Thank you Collecta   Sun Dec 30, 2012 7:42 pm

[You must be registered and logged in to see this link.] wrote:
Congratulations Sylvia!! It is fine that you now are happy with the quality!! cheers cheers cheers cheers cheers

Yes, that new matherial is awesome :) The horses stand much better now.

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Ana



Country/State : come from Poland now live in The Netherlands
Age : 29
Joined : 2010-04-01
Posts : 9251

PostSubject: Re: Thank you Collecta   Sun Dec 30, 2012 8:36 pm

Congratulations! It's great to see they listened You, changed material and sent You gift package, that's fantastic! Sad(o)): Sad(o)): Sad(o)):

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Anna
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SUSANNE
Admin


Country/State : Denmark, the peninsula of Djursland.
Age : 64
Joined : 2010-09-30
Posts : 28214

PostSubject: Re: Thank you Collecta   Sun Dec 30, 2012 9:12 pm

FANTASTIC, congratulations, Silvia !!!!

I LOVE that large horse, - uhhh, my poor wishlist Shocked Laughing

Yes, hurray for CollectA, because they listen to the customer.
Complaints are really gold for a compagny, but many don`t reaize it Very Happy

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skysthelimit



Country/State : Serbia
Age : 39
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Posts : 4070

PostSubject: Re: Thank you Collecta   Sun Dec 30, 2012 9:17 pm

cheers cheers cheers

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Robert
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Sumo



Country/State : Norway
Age : 35
Joined : 2010-12-19
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PostSubject: Re: Thank you Collecta   Sun Dec 30, 2012 11:41 pm

That's awesome! I'm so glad they got the plastic problems sorted out - I'm dying to get my hands on the new models. Very Happy
Collecta and Mojo both deserve credit for working actively with hobbyists and really making an effort to turn out quality models, rather than just settling for the lowest common denominator. Sad(o)):

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scot(t)



Country/State : USA
Age : 48
Joined : 2012-03-03
Posts : 2996

PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 12:31 am

Wow, Silvia! That is fantastic! Could you say more about the difference in material? Is the new plastic more like the material you'd find in other collectA figures? How would you describe it?

Congratulations on such a wonderful package. I'm impressed by CollectA's attention to your concerns!

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SyLoBe



Country/State : Spain
Age : 29
Joined : 2010-12-13
Posts : 2714

PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 1:37 am

It´s difficult for me to compare with other Collecta figures because I have no other than horses. I could describe the new matherial... like the old soft rubber with a bit of the hard plastic of Schleich. Very similar to El Santo by Bullyland.

In fact I´m also impressed by the attention I received. That shows Collecta is trying to do things WELL, and I, as a collector (should I say "collectress" because I´m a girl?), really appreciate it.

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Takama



Country/State : USA
Age : 24
Joined : 2012-07-12
Posts : 1593

PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 3:54 am

congrats on your gifts from CollectA


I recived an item free from them once. I was disapointed in one of there models and sent me a updated version as a replacement.


They are relly nice people too. Though im enveyus of those bags Razz
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MARTINLATIN



Country/State : CALIFORNIA
Age : 38
Joined : 2010-11-11
Posts : 606

PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 5:05 am

Until now it's the only company that does cares what there retailers do.
Ask me about it; RUSTY Evil or Very Mad exclamation
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donny ong



Country/State : indonesia
Age : 44
Joined : 2012-10-10
Posts : 1925

PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 5:39 am

Wow! Congrats! Sad(o)): Sad(o)):
CollectA does surely care and listen to the customer! cheers cheers cheers


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donny ong



Country/State : indonesia
Age : 44
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Posts : 1925

PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 5:44 am

By the way, they sent me a promotional bag as well, just like yours Silvia.
And a 2013 catalogue.
Thanks CollectA! cheers cheers cheers


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SyLoBe



Country/State : Spain
Age : 29
Joined : 2010-12-13
Posts : 2714

PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 9:24 am

Oh yes, I forgot to add a HUGE 2013 catalog that was inside the box too! DIN A4 size. Looks like a book instead of a catalog :)

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Takama



Country/State : USA
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PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 6:28 pm

MAy we see a pic of that Catalog? Compared to the biggest horsemybe?
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animalluvr6



Country/State : United States, Arizona
Age : 19
Joined : 2012-02-21
Posts : 1737

PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 6:33 pm

Congrats on your new additions! They are beautiful! Very Happy

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Saarlooswolfhound



Country/State : USA
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PostSubject: Re: Thank you Collecta   Mon Dec 31, 2012 6:53 pm

Congrats! That is wonderful package. Very Happy
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SyLoBe



Country/State : Spain
Age : 29
Joined : 2010-12-13
Posts : 2714

PostSubject: Re: Thank you Collecta   Thu Jan 03, 2013 12:10 am

Thank you!

Here are some pics of the catalogue:

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ken yeo



Country/State : Singapore
Age : 46
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Posts : 5376

PostSubject: Re: Thank you Collecta   Thu Jan 03, 2013 1:23 am

Congratulations, Silvia !!

cheers cheers

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JonasV



Country/State : Finland
Age : 20
Joined : 2012-07-23
Posts : 5614

PostSubject: Re: Thank you Collecta   Sat Jan 05, 2013 9:32 pm

Congrats! Want it! cheers cheers cheers cheers Sad(o)): Sad(o)): Very Happy Very Happy

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PostSubject: Re: Thank you Collecta   Today at 7:05 am

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Thank you Collecta
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