a question about a online shop....

Hello, dear Forum members!

I need some help, I ordered on Tuesday June 30 a package from the german online shop ''Sandspielfiguren.de''.
now, almost a week later, I still not have it! I've tried contacting Sandspielfiguren, by phone AND email, but so far they haven't respond yet. they don't pick up the phone, they don't answer my e-mail. I've tried calling them more then 10 times now, and it makes me a bit angry!

I also had a question, and that''s why I am writing this, does anyone know what's their standard shipping time to Germany, and maybe Holland?
I really don't know what to do anymore and i am starting to think the postage dilivered it on the wrong address! but I can't contact them!
Anyone knows what they would do??

Thanks in advance,

-Stardust

This is the same issue I had with TGF Toys before they went out of business. Unfortunately I can't help you with this particular company as I've never dealt with them, but I was able to get in contact with TGF Toys through their Facebook page. If they don't have one and they still won't answer you, I would just file a claim with PayPal or your CC (however you paid) and get your money back. Sorry this is happening!

I got a wonderful parcel from them last week, - one of many over several years.
This is pne of the nicest, fastest shops I know of...I hope something has not happened to the owner, who is ever so kind and helpful

Illness or other tragedy can happen to anyone, - I would take it easy if I was you .....

I bought one time there and all was fine

So they picked up the phone this afternoon, and they said there was a slow-down in the german post o.o
I know now my package will eventually reach me, it only takes some time :3

Thanks for all your answers and opinions though!

Has anyone from North America bought from them? There's a figure or two (Elastolin pike!) that I might need, but I'm wary of the shipping costs.

sbell wrote:

Has anyone from North America bought from them? There's a figure or two (Elastolin pike!) that I might need, but I'm wary of the shipping costs.

pm sent